Learn About Live Sales

We sell the bulk of our crystals through live sales on our Instagram account,@illuminologyminerals. To learn what a live sale is and how it works, visit our Live Sales page.

Find Your Invoice

To purchase your claims from our Live Sales, simply head to the Live Sales Page and follow the steps outlined. Payment for Instagram claims are due within 48 hours after invoices have posted.

Purchasing FAQs & Policies

Find answers to our most commonly asked questions, along with information regarding our Return and Shipping Policies.

Upcoming Sales

Stay tuned, we will have more upcoming events to list soon!

Frequently Asked Questions.

  • All
  • Sales
  • Payments
  • Returns
  • Shipping

We sell the bulk of our crystals via livestream on Instagram. During one of our Instagram “Live Sales,” we livestream from our shop and show our viewers the thoughtfully curated collection of items we’ve put together just for that show. This is usually our newest inventory, along with additional items that fit the current collection’s theme. To learn how to shop our Live Sales and for helpful tips, please familiarize yourself with our Live Sale policies and FAQ below.

You may either reach out to us via direct message on Instagram or by using our Contact Us option on our website.

How do I watch your Live Sales?

Follow us on Instagram with your Instagram account. Then, keep an eye on our Profile and Story, as we announce the dates/times of upcoming Live Sales there. Once we are live, the circle around our Instagram profile picture turns pink and the word “Live” will appear underneath it. Simply click on that profile picture and it will take you to our live stream.

How do I buy items in your Live Sale?

We will show each crystal individually, then reveal its price tag with its price (the numbers) and some letters, which we call a “Claim Code.” (Example: 25LR) If you see an item you’d like to purchase, type the full Claim Code in the chat box.

Keep in mind that often, many people wish to claim the same item. Therefore, the first full CORRECT claim to come through on MY screen gets the item. I will announce in the live who that person is.

Please read: A claim is your statement of intent to purchase that item, and you are responsible for purchasing the item after claiming. This ensures fairness to other customers and protects our valuable time. You should never claim an item unless you have the money to pay for it within the allotted 48 hours. Violators of this policy will be blocked from future live sales and reported to other shops as non-payers.

Can I put back or swap items that I’ve claimed?

To be fair to other shoppers and to prevent delays during the live and confusion behind the scenes, we do not allow put-backs or swaps. The only exception to this rule is if you’d like to upgrade to a more expensive version of that same item and material. Thank you for your understanding!

My claim was first, but you gave the item to someone else!

What you see on your screen often differs from what others see, and you’ll often show up as the first claim on your own screen. This is why, to be fair, I go by what is on MY screen. I know it can be disappointing to lose an item you really wanted. Stick with it; the right crystal will come to you!

Do you allow others to help us make claims?

If you’re new and having a hard time getting a claim due to Instagram blocking or a slow internet connection, feel free to ask for help in the Live. Our community is truly wonderful, and they love to help out our newbies! To ask for help, type SOS in the comment box along with the item you want. Also, consider reciprocating and helping someone else! When making a claim for someone who has asked for help, please include at least a portion of their username in your claim. Ex: “For illuminology 23JH.

How do I pay for items I claimed?
  1. Your invoice will be posted to our website within 24 hours of the last day of the Live event (we often go live 2 days in a row). Keep an eye on our Instagram Story; we announce there when invoices are posted and ready to the website. You then have 48 hours to make your payment. If you are a new customer, we will also send you a message on Instagram with the website link.
  2. Locate your invoice on the website by typing your Instagram username in the Search bar. Review your invoice, add it to your cart, and then follow the prompts to check out.

PLEASE NOTE: PAYMENT ON LIVE SALE INVOICES IS DUE WITHIN 48 HOURS OF THE INVOICE’S POSTING. Failure to pay your invoice within the allotted time period or without open communication will result in your invoice being canceled, your items being offered to others for purchase, and you will be blocked and/or banned from future purchases.

Do you offer payment plans?

Yes! We offer payment plans through Klarna and Paypal’s Pay-in-Four. These services do not require a credit check, and your order ships immediately! We only offer in-house layaway plans for orders over $800.

Do you offer Open Boxes, and what are they?

We do! An Open Box allows you to combine orders from multiple lives into one box to help save on shipping and to limit shipping supplies. With an Open Box, you pay your invoices for each live sale immediately, but they are held at our shop until you are ready for them to ship (for up to two months maximum). Note: Open Boxes are not permitted for Klarna or Paypal-in-Four payment plans.

How do I Start/Close an Open Box?

To start an open box, please enter “Open Box” in the option field at checkout. Any shipping amount you pay on this invoice will be applied to your final shipping amount when you close your box. If your items require an upgrade to a larger box, the additional shipping amount will be added to the next invoice. By using the Open Box option, you are agreeing to the following:

  1. Your purchases are all final and nonrefundable as per our normal policy.
  2. All shipping costs will be applied to your final shipping charge upon Closing box.
  3. Your purchases will not be shipped until all shipping costs are paid.
  4. Open Boxes will automatically be closed after 2 months. You will be notified on Instagram and provided with a final shipping invoice for any remaining shipping charges.
Do you charge sales tax?

If you are a Washington State resident, we are legally required to collect sales tax from you and submit it on your behalf to Washington State’s Department of Revenue. This tax amount varies by your county of residence and will be automatically calculated for your invoice.

Do you accept returns or exchanges?

We do not accept returns or exchanges, and all sales are final. For live sale orders, please listen carefully during the livestream show, as we attempt to point out all imperfections or damage at the time we show the item. Please note that crystals are natural products and come from the Earth, therefore, they are rarely perfect and often contain small inclusions, rough patches, fracture lines, or imperfections. We believe that these add to their beauty and character, but we always factor these things into an item’s price. Therefore, each item is sold as-is.

We may, at our discretion, make an exception to this policy. In such a case, we may offer a store credit or replacement. Please contact us within 48 hours of receiving your order if you have an issue that you believe qualifies you for this exception.

How much is shipping?

We ship via USPS. Package rates are as follows:

  • Under 1 lb: $4 – $7
  • Small Flat Rate: $10
  • Medium Flat Rate: $16
  • Large Flat Rate: $21

*Note: Heavy or oversized items may ship via UPS. You will be notified of the shipping cost options.

Where do you ship to?

We ship within the US and Canada. Due to recent issues with customs, international shipping other than to Canada is on pause. We hope to resolve this issue and restart our international shipping soon!

How long will my order take?

In order to keep our prices affordable, we keep a very minimal staff. Our order processing time reflects that. Live sale and website orders leave our facility within 2-6 business days.

Once handed off to the mail delivery service, packages shipped Priority have a standard delivery time of 2-4 business days, and First-Class packages 2-5 business days.

If you need your items on a rushed basis, please add the RUSH MY ORDER add-on item to your cart at checkout.

I need my package faster. Do you offer a rush option?

We do! You may add this option to your cart at checkout to bump your order to the front of the packing line. It is guaranteed to be processed and delivered to USPS within 2 business days. Please note that we cannot be responsible for shipping delays once we’ve handed off your package to USPS.

Do you send tracking information?

Once your order ships, you will receive a tracking number via an email from our shipping partner, Pirate Ship. These emails often end up in spam folders, so please check there first before contacting us. Thanks!

Do you offer insurance?

Packages shipped via USPS Priority come with an included $100 insurance. That said, we also highly recommend customers purchase the optional Insurance add-on we provide during checkout, called Route. This affordable option provides insurance for the full value of your order. It is turned on by default but may be declined and removed at checkout. We find Route to be easier and faster than USPS when filing and processing claims.

What if my package is delayed, lost, or arrives damaged?

Your orders are packed with great care, something we feel sure you’ll notice once your order arrives. Please note: Once your package leaves our care and is handed off to the mail delivery service, we have no control over delivery times or missing/damaged packages; WE ARE NO LONGER RESPONSIBLE AND ALL LIABILITY IS TRANSFERRED TO THE MAIL CARRIER.

We take great care with packaging⁠—from the cushioning and tape products we use to the addition of internal boxes, and more⁠—to ensure packages can handle extremely rough treatment during shipping. For this reason, we do not provide returns, exchanges, or store credit for items damaged during transit. We do offer and highly recommend customers purchase the optional affordable Insurance add-on we provide during checkout, called Route.

To file a claim through Route, click here. To file a claim with USPS, click here. Feel free to reach out if you have questions about the claim process, or if you need additional information from us in order to make your claim.

Request an Open Box

By requesting an Open Box, you acknowledge and agree to the following terms:

1) All purchases are final and non-refundable;

2) Open boxes will be closed automatically after 2 months;

3) Open Boxes may not be applied to orders paid for with Klarna or Paypal-in-Four;

4) Any shipping amount you pay on this invoice will be applied toward your final shipping amount when you close your box;

5) As you add more items, your shipping amount may increase.

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