Learn About Live Sales

We sell the bulk of our crystals through live sales on our Instagram account,@illuminologyminerals. To learn what a live sale is and how it works, visit our Live Sales page.

Find Your Invoice

To purchase your claims from our Live Sales, simply head to the Live Sales Page and follow the steps outlined. Payment for Instagram claims are due within 48 hours after invoices have posted.

Purchasing FAQs & Policies

Find answers to our most commonly asked questions, along with information regarding our Return and Shipping Policies.

Upcoming Sales

Stay tuned, we will have more upcoming events to list soon!

Shipping Policy

How much is shipping?

We ship via USPS. Package rates are as follows:

  • Under 1 lb: $4 – $7
  • Small Flat Rate: $10
  • Medium Flat Rate: $16
  • Large Flat Rate: $21

*Note: Heavy or oversized items may ship via UPS. You will be notified of the shipping cost options.

Where do you ship to?

We ship within the US and Canada. Due to recent issues with customs, international shipping other than to Canada is on pause. We hope to resolve this issue and restart our international shipping soon!

How long will my order take?

In order to keep our prices affordable, we keep a very minimal staff. Our order processing time reflects that. Live sale and website orders leave our facility within 2-6 business days.

Once handed off to the mail delivery service, packages shipped Priority have a standard delivery time of 2-4 business days, and First-Class packages 2-5 business days.

If you need your items on a rushed basis, please add the RUSH MY ORDER add-on item to your cart at checkout.

I need my package faster. Do you offer a rush option?

We do! You may add this option to your cart at checkout to bump your order to the front of the packing line. It is guaranteed to be processed and delivered to USPS within 2 business days. Please note that we cannot be responsible for shipping delays once we’ve handed off your package to USPS.

Do you send tracking information?

Once your order ships, you will receive a tracking number via an email from our shipping partner, Pirate Ship. These emails often end up in spam folders, so please check there first before contacting us. Thanks!

Do you offer insurance?

Packages shipped via USPS Priority come with an included $100 insurance. That said, we also highly recommend customers purchase the optional Insurance add-on we provide during checkout, called Route. This affordable option provides insurance for the full value of your order. It is turned on by default but may be declined and removed at checkout. We find Route to be easier and faster than USPS when filing and processing claims.

What if my package is delayed, lost, or arrives damaged?

Your orders are packed with great care, something we feel sure you’ll notice once your order arrives. Please note: Once your package leaves our care and is handed off to the mail delivery service, we have no control over delivery times or missing/damaged packages; WE ARE NO LONGER RESPONSIBLE AND ALL LIABILITY IS TRANSFERRED TO THE MAIL CARRIER.

We take great care with packaging⁠—from the cushioning and tape products we use to the addition of internal boxes, and more⁠—to ensure packages can handle extremely rough treatment during shipping. For this reason, we do not provide returns, exchanges, or store credit for items damaged during transit. We do offer and highly recommend customers purchase the optional affordable Insurance add-on we provide during checkout, called Route.

To file a claim through Route, click here. To file a claim with USPS, click here. Feel free to reach out if you have questions about the claim process, or if you need additional information from us in order to make your claim.

Request an Open Box

By requesting an Open Box, you acknowledge and agree to the following terms:

1) All purchases are final and non-refundable;

2) Open boxes will be closed automatically after 2 months;

3) Open Boxes may not be applied to orders paid for with Klarna or Paypal-in-Four;

4) Any shipping amount you pay on this invoice will be applied toward your final shipping amount when you close your box;

5) As you add more items, your shipping amount may increase.

You have Successfully Subscribed!